Modify a Journey

This article will help you modify a journey.

Updating the journey is quite simple. Open the journey from the Journey List page. Depending on whether the journey is published or not, you can modify different parts of the journey. If the journey is in draft mode (not published), you can modify anything before publishing it. But once the journey is published, you will have limited options to modify it.

Modify a Published Journey

In a published journey, while you can change journey settings, you have limited options to change journey steps.

You can not update the following on a published journey

1. Add/remove steps to the journey.

2. Modify links between steps.

3. Change conversion tracking settings in a published journey.

Modifying a Published Journey

To edit a running journey, go to the Journey List on the Growlytics Dashboard and click on the journey that you want to edit. You will be redirected to the Journey Report page as shown in the screenshot below.

Edit Journey Steps

On the Journey Report page, click on the 'Journey Steps' tab. You will see the journey steps as shown in the screenshot below.

Click on the campaign steps you want to edit

When you click on the step, you will be asked to make changes and publish the step changes immediately.

Publish Changes

Important

Once you publish changes, it will take a few minutes for those changes to reflect.