Suspended Journey
Last updated
Last updated
You can suspend a published/running journey to stop adding new customers to the journey. On suspension of a journey, existing customers will still be processed in the journey.
Use this feature when you want to create a new version of the journey. In this use case, new customers will be added to the new journey but existing customers will be processed in the old suspended journey.
Once a journey is suspended, the journey will not add new customers to the journey.
Existing customers in the journey will still receive notifications configured in the journey.
Once a journey is suspended, it can not be resumed.
Follow these steps to suspend a journey.
Login to your Growlytics dashboard and navigate to the published journey detail page.
On the journey detail page, you will see the 'Suspend Journey' button in the top right corner as shown in the screenshot above.
Click on the 'Suspend Journey' button and confirm it to suspend the journey.
