Unsubscribe Customer From Email, SMS and WhatsApp

In this article you will get information on how to unsubscribe your customers from you communication lists

You may get feedback from your customers saying they are receiving too many messages. You want to provide your customer with the best service but you don't want to delete the customer from your database either.

In such situations, Growlytics enables you to unsubscribe your customer from all your messaging channels or individual channels.

You can do this in a few simple steps mentioned below:

1. Login to your Growlytics account.

2. Click on 'Customers' from the Menu on the left side.

3. Filter and click on the customer you want to unsubscribe from your messaging list.

4. You will be redirected to the 'Customer Details' page. At the top right corner of the 'Customer Details' page, you will see the 'Settings' icon. Click on the 'Settings' icon and click on the 'Unsubscribe <channel>*' button.

5. Once you unsubscribe the customer, they will be removed from your messaging list and will not receive communications on email, WhatsApp or SMS, depending on which channel they are unsubscribed from.

How to unsubscribe a customer

*<channel> - select Email, SMS, or WhatsApp, as shown above.