Journey Statuses
Last updated
Last updated
A Journey can be in one of four statuses: Draft, Running, Suspended, or Stopped.
On creation of the journey, it rests in the Draft status by default. This indicates that you are currently building and configuring the journey. Once you are done with journey building, you can switch from 'Draft' to 'Published' (or 'Running').
Published journey also known as Running Journey, will accept customers into a journey, process them and send the required communication specified at each journey step.
Learn more about Running Journeys here: Running Journey
When a journey is no longer needed and you want to stop customers from entering a journey, you can suspend the journey. When the journey is suspended, no new customers will enter the journey however, existing customers in that journey will be processed.
Learn more about Suspended Journeys here: Suspended Journey
When a journey is no longer needed and you want to stop customers from entering a journey, you can pause the journey. When the journey is paused, no new customers will enter the journey however, existing customers in that journey will be processed.
Learn more about Stopped Journeys here: Stop Journey
