Help Center
  • Getting Started
    • Home
    • About Growlytics
    • How Growlytics Works
  • Journeys & Automation
    • Journeys Basics
      • Create a Journey
      • Modify a Journey
      • Delete a Journey
      • Create a Duplicate Journey
      • Journey Statuses
        • Running Journey
        • Suspended Journey
        • Stopped Journey
      • Examples
        • UseCase - Abandoned Cart
        • UseCase - Purchase Thank You
    • Journey Settings
      • Using time slots in journey
      • Journey Exit Criteria
    • Journey Builder
      • Journey Entry Points
      • Journey Action Steps
      • Journey Condition Steps
      • Updating Customer Attributes in Journey
    • Analyze Journey Reports
  • Campaigns
    • Campaigns Overview
      • Email
        • Creating Email Campaign
          • Using Custom HTML in Email Drag Drop Editor
        • Email Campaign Reports
      • SMS
        • Creating SMS Campaign
        • SMS Campaign Reports
      • Web Push
        • Creating Web Push Campaign
        • Web Push Campaign Reports
        • Ideal image sizes
      • WhatsApp
        • Creating WhatsApp Campaign
        • WhatsApp Campaign Reports
        • Using Short Links in Whatsapp Campaign
        • WhatsApp Chat Custom Reply
        • WhatsApp Cart Summary
      • Connector Campaign
    • Forms and Pop-Ups
      • Creating a Form or PopUp
      • Forms and PopUps Reports
    • Coupon Codes
    • Analyzing Campaign Reports
      • Conversion Tracking
      • Scheduled Reports
  • CUSTOMERS & SEGMENTS
    • Customer Profile
      • Delete customer
      • Unsubscribe Customer From Email, SMS and WhatsApp
      • Customer Attributes
        • System Attributes
        • Custom Attributes
      • Collecting Customer Data
    • Segmentation
      • Segment Types
      • Creating Segments
      • Creating Static Lists
      • RFM Analysis
  • Account Settings
    • Campaign Settings
      • Setting up Frequency Capping
  • Integrations
    • Email Integrations
      • AWS SES
      • SendGrid Integration
    • WhatsApp Integrations
      • WhatsApp Cloud API Integration
      • Dialogue 360 Integration
      • Zoko Integration
    • Shopify Integration
      • Install Shopify App
    • Judge.me Integration
    • GoKwik Integration
    • Facebook Custom Audiences
    • Instagram Integration
      • Setting Up
  • Best Practices
    • Email Deliverability
      • Best practices to reduce your email bounce rates
        • Domain Reputation with Google Postmaster
      • How to warm up the email server on Growlytics
    • Data Management
      • Events
      • Understanding Data Discrepancies
  • Product Updates
    • March 2023
    • May 2023
Powered by GitBook
On this page
  • Draft Journey
  • Running Journey
  • Suspended Journey
  • Stopped Journey
  1. Journeys & Automation
  2. Journeys Basics

Journey Statuses

PreviousCreate a Duplicate JourneyNextRunning Journey

Last updated 1 year ago

A Journey can be in one of four statuses: Draft, Running, Suspended, or Stopped.

Draft Journey

On creation of the journey, it rests in the Draft status by default. This indicates that you are currently building and configuring the journey. Once you are done with journey building, you can switch from 'Draft' to 'Published' (or 'Running').

Running Journey

Published journey also known as Running Journey, will accept customers into a journey, process them and send the required communication specified at each journey step.

Suspended Journey

When a journey is no longer needed and you want to stop customers from entering a journey, you can suspend the journey. When the journey is suspended, no new customers will enter the journey however, existing customers in that journey will be processed.

Stopped Journey

When a journey is no longer needed and you want to stop customers from entering a journey, you can pause the journey. When the journey is paused, no new customers will enter the journey however, existing customers in that journey will be processed.

Learn more about Running Journeys here:

Learn more about Suspended Journeys here:

Learn more about Stopped Journeys here:

Running Journey
Suspended Journey
Stop Journey
Journey Status